Privacy Policy
Last Updated: July 2026
At Phoneline, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, create an account, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Order History
Account Information
If you create an account with us, we may store:
- Username
- Password (encrypted)
- Saved addresses
- Wishlist items
- Purchase history
Payment Information
Payments are processed securely through trusted payment providers.
Phoneline does not store your debit or credit card details on our servers.
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify customer identity when required
- Provide customer support
- Process warranty claims
- Process returns and exchanges
- Improve our products and services
- Send order confirmations and delivery updates
- Prevent fraudulent transactions
- Maintain website security
- Comply with legal obligations
We only collect information necessary to provide our services efficiently.
3. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Keep products in your shopping cart
- Remember your login session
- Save your preferences
- Improve website performance
- Understand visitor behaviour through website analytics
You may disable cookies through your browser settings, although some website features may not function correctly.
4. Analytics
We may use analytics tools such as Google Analytics or similar services to better understand how visitors use our website.
The information collected is anonymous and helps us improve website performance, navigation, and customer experience.
5. Third-Party Services
To provide our services, we may share limited information with trusted third parties, including:
- Payment Gateway Providers
- Courier & Delivery Companies
- SMS & Email Notification Services
- Website Hosting Providers
- Government or Regulatory Authorities when required by law
These partners receive only the information necessary to perform their services.
We never sell or rent your personal information to third parties.
6. Data Security
Protecting your information is important to us.
Our website uses industry-standard security measures, including SSL encryption, secure servers, and access controls to safeguard customer information against unauthorized access, alteration, or disclosure.
While we strive to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
7. Data Retention
We retain customer information only for as long as necessary to:
- Complete your orders
- Process warranties
- Handle customer support requests
- Meet accounting and legal requirements
- Resolve disputes
Once information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Your Privacy Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Update your account details
- Request deletion of your personal data where legally permitted
- Withdraw marketing communications at any time
To exercise these rights, please contact us using the details provided below.
9. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If such information is identified, it will be removed as soon as reasonably possible.
10. Third-Party Links
Our website may contain links to third-party websites, including manufacturers, payment providers, and social media platforms.
Phoneline is not responsible for the privacy practices or content of these external websites. We encourage users to review the privacy policies of any third-party sites they visit.
11. Changes to This Privacy Policy
Phoneline reserves the right to update this Privacy Policy at any time.
Any changes will be published on this page with the updated revision date.
Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Phoneline
📍 No. 43P, Ground Floor, Liberty Plaza, Colombo 03, Sri Lanka
📞 Phone: +94 777 634 622
📧 Email: info@phoneline.lk
🌐 Website: https://phoneline.lk