Frequently Asked Questions
Are your products genuine?
Yes. We only sell genuine products sourced from authorized distributors and trusted suppliers.
Do products include a warranty?
Most products come with a manufacturer or local agent warranty. Warranty details are mentioned on each product page.
Do you deliver island-wide?
Yes. We deliver throughout Sri Lanka.
How long does delivery take?
- Colombo: 1–2 business days
- Other areas: 2–5 business days
Can I exchange my purchase?
- Yes, subject to our Exchange Policy.
Can I return a product?
- Returns are accepted only under the conditions outlined in our Return Policy.
How can I contact customer support?
- You can reach us by phone, WhatsApp, email, or by visiting our store.
Phone: +94 777 634 622
Email: info@phoneline.lk