Exchange Policy
At Phoneline, customer satisfaction is our priority. If your purchase meets the conditions below, we will gladly assist with an exchange.
Exchange Eligibility
Products may be exchanged if:
- A manufacturing defect is identified.
- An incorrect product has been delivered.
- The product was damaged before or during delivery.
Exchange Conditions
- Exchange requests must be made within 7 days of receiving the product.
- The item must be unused and in its original condition.
- Original packaging, accessories, manuals, warranty cards, and invoice must be included.
- The product must not show signs of misuse, accidental damage, or unauthorized repairs.
Non-Exchangeable Items
The following items are generally not eligible for exchange unless proven defective:
- Opened earphones and personal-use accessories
- Software or digital products
- Screen protectors
- Clearance or promotional items
- Gift cards
All exchange requests are subject to product inspection before approval.